Technical Support Engineer at PalmPay

Responsibilities

• Responsible for troubleshooting, answering questions, and quickly resolving technical issues related to local merchant business.
• Participate in the research and development implementation of requirements for the merchant ERP and onboarding system.
• Assist local and Chinese product research and development teams in participating in existing product feature enhancements, iterations, and technical upgrades.

Requirements

• Solid foundation in Java, familiar with JVM, including memory model, class loading mechanism, and performance optimization.
• Proficient in multithreading programming, familiar with distributed service development, caching, and message queues.
• Familiar with at least one relational database, understanding of search engines such as Elastic search (ES).
• Have a certain business mindset, master the use and troubleshooting abilities of full-link log systems.
• Passionate about technology, enjoy research, able to quickly grasp new technologies, and maintain close attention to the latest developments in the industry.
• Good communication and teamwork skills, with strong innovation awareness and business sensitivity.
• Proactive, strong problem-solving ability, able to provide optimal system solutions according to different scenarios.
• Prior knowledge or appreciation of Chinese culture or proficiency in the Chinese language is preferred, able to communicate efficiently with Chinese teams.