Latest Jobs at Moove

About The Role

• As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.
• Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
• You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts.
• This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.

What You’ll be Doing

• Monitoring drivers’ performance.
• Conducting daily check-in on drivers’ pulse.
• Supporting drivers.
• Solving driver's issues while drivers are in transit.
• Receiving inbound calls from drivers.
• Making outbound calls to drivers.
• Conducting driver survey.
• Compiling data from drivers survey
• Accountability of all Moove vehicles
• Ensuring that drivers obey rules and regulations as laid down by the company.
• Ensuring that drivers get the right information from the company.

What You Will Need For This Position

• Degree in any discipline.
• 1-year experience in customer care/support roles.
• Experience in the transportation industry is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

Key Metrics

• Daily retention targets as % of return walkins
• Weekly churn targets
• Daily Ticket resolutions for DPs basis physical and remote interactions
• Daily Driver performance basis supply hour and trip targets of the city
• Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings
• Overall DP portfolio monitoring basis allocated count of DPs

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About The Role

• As a Facility Manager at Moove, you'll play a pivotal role in ensuring the smooth operation and maintenance of our facilities.
• Your responsibilities will encompass managing everything from physical infrastructure to safety protocols, creating a conducive environment for our teams to thrive.

What You’ll Be Doing

• Oversee the maintenance of all company facilities, including offices and warehouses, to ensure they are safe, functional, and well-maintained.
• Collaborate with vendors, contractors, and service providers for repairs, maintenance, and renovations, while managing contracts and budgets efficiently.
• Implement and enforce safety protocols and compliance standards, conducting regular inspections and training to ensure a secure working environment.
• Optimize facility layouts and space utilization to support our growing teams and evolving needs, while managing office relocations if required.
• Develop and manage facility budgets, tracking expenditures, and identifying cost-saving opportunities.
• Develop and implement emergency response plans, including evacuation procedures and disaster recovery strategies.
• Collaborate with various teams, including HR and IT, to ensure the alignment of facility management with company objectives.

What You Will Need For This Position

• A minimum of 5 years of experience in facility management, with a proven track record of overseeing large and diverse facilities.
• Familiarity with building systems, HVAC, electrical, and plumbing, as well as knowledge of safety and compliance regulations.
• Strong financial acumen and the ability to create and manage facility budgets effectively.
• Vendor Relations: Excellent vendor management skills, including contract negotiation and performance evaluation.
• Exceptional communication and interpersonal skills to collaborate with cross-functional teams and external partners.
• Strong problem-solving abilities and the capability to handle emergencies and unexpected challenges.
• Leadership experience, demonstrating the ability to lead and motivate facility management teams.

Key Metrics

• Ensure a high level of facility uptime with minimal disruptions due to maintenance or repairs.
• Maintain a record of excellent safety compliance with no major incidents or violations.
• Successfully manage facility budgets, staying within allocated resources.
• Evaluate vendor performance based on criteria such as timeliness, cost-effectiveness, and quality of work.

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About The Role

• We are looking for a highly professional and experienced Customer Success Manager at Moove. Primary objective of Customer Success Manager will be to ensure the overall satisfaction and success of our valued customers.
• They will build and maintain strong relationships with clients, acting as their main point of contact, providing guidance, and resolving any issues that may arise. Their ultimate goal is to drive customer retention, loyalty, and growth by delivering exceptional service and maximising their utilisation of Moove's products and services.

What You’ll Be Doing

• Responsible for training, managing and closely working with Onboarding/Sales Supervisors & Executives.
• Overlooking and Monitoring drivers’ performance.
• Conducting daily check-in Customer Success Supervisors and Executives.
• Handling any escalations relating to driver's issues.
• Conducting driver survey.
• Compiling data from drivers survey
• Accountability of all Moove vehicles
• Ensuring that drivers obey rules and regulations as laid down by the company.
• Ensuring that drivers get the right information from the company.
• Managing all driver communications.

What You Will Need For This Position

• Degree in any discipline.
• 8 years experience in customer care/support roles.
• Experience in the transportation industry is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to manage people.
• The candidate must possess an eye for details.

Key Metrics

• Key Account Manager program retention % for all Driver partners in the in the city
• % of driver partners retained basis tenure based targets and lease plan
• Churn % monthly against target fleet size
• Ticket resolutions for DPs basis physical and remote interactions
• Driver performance basis supply hour and trip targets of the city
• Creating plans to help DPs increase earnings if SH is at optimal level by ops hacks.